Shipping Protection

Onward VIP Protection+

Carbon neutral shipping protection and a 90-day satisfaction guarantee on every order. Add Onward at checkout and shop with complete confidence.

Add Onward to Your Order

◉ Carbon Neutral Shipping

⏰ 1-Hour Claim Approval

📅 90-Day Guarantee

↻ Replacements Covered

Add Onward to Your Order

Select Onward protection at checkout. Coverage activates the moment your order is placed.

Shop with Confidence

Your package is protected against loss, theft, and damage in transit. You also have 90 days to try your products.

File a Claim in Minutes

Use the email Onward sends you after your order, or file directly online. Claims are reviewed and approved within one hour.

What does Onward protect against?

Onward covers lost, stolen, or damaged packages in transit. It also includes a 90-day satisfaction guarantee -- if you're dissatisfied with your purchase for any reason, Onward will work with us to replace your products or issue a full refund.

How do I file a claim?

After your order is placed, Onward will send you a confirmation email with a direct claim link. You can file with just a few clicks and choose between a refund or a reorder. Claims are reviewed for approval within one hour.

How long do I have to file a claim?

You have 90 days from your order date to file a claim for any shipping issue or product dissatisfaction.

What if my replacement order also gets lost or damaged?

Replacement orders placed by Onward are still covered. You're protected on the replacement the same way you were on the original order.

How does carbon neutral shipping work?

Onward has partnered with Cool Effect, a 501(c) non-profit climate change organization, to neutralize the carbon emissions from every shipment covered by Onward. When you add Onward, you're automatically taking action against climate change.

Can I add Onward after my order has shipped?

Onward must be added before your order ships. If you'd like to add it after placing your order, contact us immediately -- but once we send your shipping confirmation email, coverage can no longer be added. Please call or chat; email requests cannot be processed in time.

Are international orders covered?

International orders are generally covered, with one exception: packages containing CBD products that are prohibited for import by a country's customs authorities are excluded from Onward's protection. If customs seizes or rejects your package due to local CBD or hemp restrictions, Onward will not provide coverage or reimbursement for that shipment. Please check your local regulations before ordering CBD products internationally.

Shop Protected